Recall Z-1031-2026 ยท IQA System, Environmental Control, Powered
Securitas Healthcare LLC
Arial 900 MHz Call Station, Model Number CSK200-900, with Firmware version: 1.6.3
| Date | Jan 8, 2026 (initiated Dec 8, 2025) |
| Status | Open, Classified |
| Reason | Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing. |
| Root cause | Under Investigation by firm |
| Action | A notification letter dated 12/1/25 was sent to customers. URGENT: SECURITAS HEALTHCARE RECALLS CSK200-900 AND CSK200-900MR SERIES CALL STATIONS DUE TO RISK THAT LOW BATTERY ALERTS WILL NOT BE RECEIVED BY THE ARIAL WIRELESS EMERGENCY CALL SYSTEM BEFORE DEPLETION OF BATTERY. Customer Required Actions: 1. Reduce the Missing Device Timeout to 125 Minutes for all Call Stations. Clients should reduce the Missing Device Timeout to 125 minutes so that a Missing Device Alert will be triggered if a Call Station fails to send a supervision message to the Arial Emergency and Nurse Call System wi |
| Quantity | 5627 units |
| Distribution | Worldwide distribution -US Nationwide and the country of Canada. |
| FDA record | Open on fda.gov |
510(k) clearances named in this recall
This recall record lists no 510(k) number.