Recall Z-0486-2019 ยท IQA System, Environmental Control, Powered
Ascom (US) Inc.
Ascom Telligence Nurse Call System
| Date | Nov 2, 2018 |
| Status | Open, Classified |
| Reason | There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures. |
| Root cause | Software Manufacturing/Software Deployment |
| Action | Ascom Partners / Distributors were contacted by e-Mail, USPS Mail and Phone as necessary on 11/02/2018 to determine where the Telligence 5.0 Product is installed. |
| Quantity | 57 units |
| Distribution | AL, CA, CO, GA, IN, KY, LA, ME, MI, MO, MN, MS, NE, NV, OH, PA, RI, TX UT, VA, WI |
| FDA record | Open on fda.gov |
510(k) clearances named in this recall
This recall record lists no 510(k) number.