Recall Z-1987-2015 ยท ILQ System, Communication, Powered
Lifeline Systems, Incorporated
Philips GoSafe Communicator 7000L Personal emergency response system.
| Date | Jul 6, 2015 (initiated Apr 22, 2015) |
| Status | Terminated |
| Reason | Home communicator Model 7000L may not sense the phone line under certain unusual landline phone conditions. |
| Root cause | Software design |
| Action | Philips Lifeline notified all consignees of the recall via phone starting on April 22, 2015. The call informs consignees of the issue and actions to be taken. For questions, consignees can contact customer service at 1-800-451-0525 ext. 1608. Consignees were also sent a letter to all consignees instructing them that Lifeline would send out a qualified Installiation Representative for an equipment exchange. |
| Quantity | 3189 devices total, 38 are subject to recall |
| Distribution | Nationwide Distribution including AK AZ CA CT FL IA IL KY MA MD MT NC NE NH NY OH OR SC VA WA and WI. |
| FDA record | Open on fda.gov |
510(k) clearances named in this recall
| K914103 | LIFELINE(R) PERSONAL RESPONSE SYSTEM Lifeline Systems, Inc., Sep 27, 1991 |